AccentVoice.net Refund Policy

Thank you for choosing and using AccentVoice.net (“we,” “our,” or “the Platform”).

AccentVoice.net is an AI-powered accent and pronunciation analysis tool designed to provide users with digital services such as pronunciation accuracy evaluation, accent feature analysis, and personalized improvement feedback through speech recognition and analysis technologies.

Given that our services are digitally delivered, instantly accessible, and consumable upon purchase, we have established the following refund policy while safeguarding users’ reasonable rights. Please read and understand this policy carefully before making a purchase.

1. Our Service Commitment and Refund Principles

AccentVoice.net is committed to providing a stable and reliable AI-driven accent analysis and feedback experience.

If users are unable to properly access or use core features under reasonable circumstances, we may, in accordance with this policy, evaluate whether a refund or equivalent service compensation can be provided.

All refund requests must comply with the conditions and procedures outlined in this Refund Policy.

2. Refund Request Timeframe

Refund requests must be submitted within 10 days from the date of successful payment.

Requests submitted after this period are generally considered acceptance of the purchased service and are typically not eligible for a refund.

Refund eligibility is determined based on the payment completion date, not the date of first use, first login, or first voice analysis.

3. Refund Eligibility and Applicable Conditions

A refund request may be considered only if all of the following conditions are met:

3.1 Usage Status Requirements

  • The purchased service has not been used, or only minimal, non-substantive system testing has occurred;
  • No substantial number of voice uploads have been made, and no significant AI analysis credits or core features have been consumed.

3.2 Account Status Requirements

The associated account must not fall under any of the following circumstances:

  • Malicious or abnormal use of the platform (e.g., bulk testing, automated abuse);
  • Exploiting system vulnerabilities, technical flaws, or refund mechanisms for improper purposes;
  • Account suspension, restriction, or termination due to violations of the AccentVoice.net User Agreement or related policies.

3.3 Examples of Valid Refund Reasons

  • Accidental or duplicate purchase of the same subscription or service plan;
  • Core AI voice or accent analysis features are inaccessible under normal network and device conditions;
  • Platform-wide technical issues confirmed by our support team that prevent proper service delivery.

4. Non-Refundable Situations

Refunds are generally not supported under the following circumstances:

  • Substantial use of AI accent analysis, pronunciation scoring, or detailed feedback features;
  • Consumption of analysis credits, voice quotas, or the primary benefits of a subscription period;
  • Refund requests based on personal preferences or subjective dissatisfaction (e.g., “not as expected,” “not suitable for my learning style”);
  • Poor user experience caused by the user’s own device, network conditions, or recording environment;
  • Account restrictions resulting from violations of AccentVoice.net’s User Agreement or related policies;
  • Free trials, bonus credits, promotional rewards, or services explicitly marked as “non-refundable.”

5. How to Submit a Refund Request

If you believe your purchase meets the refund criteria, please contact our support team via email:

Customer Support Email:
📧 [email protected]

Please include the following information in your request to help us process it efficiently:

  • The email address associated with your account
  • Your order number or payment date
  • A detailed explanation of the reason for your refund request

Providing accurate and complete information will help avoid delays during the review process.

6. Refund Review and Processing

We will complete an initial review of refund requests within 5 business days after submission.

During the review process, we may verify account usage records, voice analysis activity, and order details.

If the refund request is approved:

  • The refund will be issued to the original payment method;
  • The processing time is typically 5–10 business days, depending on the payment service provider.

If the refund request is denied:

  • We will notify you of the reason via email.

7. Refund Amount Details

Approved refunds will generally cover the actual amount paid.

Transaction fees charged by third-party payment providers (such as credit card processors or payment gateways) may be non-refundable.

Any currency exchange differences or cross-border payment discrepancies are subject to the policies of the respective payment service providers.

8. Policy Updates and Interpretation

AccentVoice.net reserves the right to modify this Refund Policy as necessary in accordance with business needs, product updates, or applicable laws and regulations.

Any updates will be published on the official website without prior individual notice.

To the extent permitted by law, AccentVoice.net reserves the final right of interpretation of this Refund Policy.

9. Contact Us

If you have any questions regarding this Refund Policy or our services, please feel free to contact us:

📧 [email protected]

Last Updated: January 9, 2026

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